Every driver or delivery person who uses the Favor.It platform has a responsibility to drive safely and follow the established rules of the road and all applicable laws. If we receive serious or repeated reports of dangerous driving and/or violations of applicable driving laws, the driver or delivery person may lose access to their account, as stated in their Platform Access Agreement with Favor.It.*
Examples include:
Distracted driving
According to our partners at the Governors Highway Safety Association (GHSA), distraction can take many forms—from phone handling or texting to drinking a cup of coffee or adjusting your visor—and those behaviors may take a driver’s focus off the road.
Drowsy driving is a form of distracted driving. Read the Drowsy Driving Policy.
Not following traffic laws
We expect everyone who uses the Favor.It platform to do their part and follow local traffic laws and regulations. That includes:
Following signs, traffic lights, and signals
Turning only where permitted
Signaling before turning or changing lanes
Yielding the right of way to pedestrian
Not driving or stopping in a bike lane or crosswalk
Aggressive driving
Examples of aggressive driving include:
Speeding
Braking suddenly
Tailgating
Abruptly accelerating or stopping
Swerving, including into pedestrian walkways or bike lanes
Driving under the influence
Using or being under the influence of alcohol or other drugs when using the Favor.it app
Favor.It has a Zero Tolerance Policy on driving under the influence; you can find more information about this policy here.
Riders can contact customer support and report instances when their driver drove dangerously. Unsafe driving reports include any complaint that mentions a specific issue with the driver’s operation of the vehicle that resulted in a perceived unsafe, high-risk, or dangerous experience.
Favor.It is committed to helping every experience for riders and drivers feel safe, respectful, and positive. If a rider feels that their driver was driving in an unsafe manner during a trip, we ask them to let us know by reaching out to our customer support team here or in the Favor.It app.
Every time a rider reports potentially dangerous driving, a driver receives an in-app message letting them know about the complaint. We also let them know that serious or repeated claims of unsafe driving can result in their loss of access to the Driver app. If a driver receives repeated reports of dangerous driving, we’ll let them know that their account is at risk of deactivation if the reports continue.
Our teams proactively review each report for signs of fraud. We are continually implementing new processes and technology to identify and discourage user fraud. Any report we find to be related to fraud would not affect a driver’s safety history or their status on the Driver app. Users who submit false information to Favor.It or otherwise engage in fraudulent activity violate Favor.It’s Community Guidelines and risk losing access to the Favor.It platform.
* For more information about the types of conduct that can cause a user to lose access to the Favor.It platform, read our Community Guidelines; go here to understand why drivers and delivery people lose account access.
Note: Our Community Guidelines apply to everyone who uses the Favor.It platform, including drivers, riders, delivery people, Favor.It Eats users, and merchants. Drivers and delivery people are independent third-party providers and not actual agents, ostensible agents, or employees of Favor.It.
Every driver or delivery person who uses the Favor.It platform has a responsibility to drive safely and follow the established rules of the road. If we receive serious or repeated reports of drowsy driving, the driver or delivery person may lose access to their account, as stated in their Platform Access Agreement with Favor.It.*
Drowsy driving is driving when you are tired; here are some ways drivers and riders may notice that someone is driving drowsy:
Appearing tired, exhausted, or sleepy
Frequently blinking, having trouble keeping their head up and/or eyes on the road
Frequently yawning
Nodding off
Following other vehicles too closely
Unable to keep their vehicle in the lane or on the road
According to the Governors Highway Safety Association (GHSA), a lack of sleep may lead to and may cause:
Slower reaction times
Impaired judgment, situational awareness, and vision
Increased levels of risk-taking
Frequent blinking or microsleep, where someone literally dozes off for a few seconds while driving
Problems with information processing
Memory impairment (for example, around how many hours they’ve driven)
Attention failure (for example, not paying attention to traffic signs)
Be well rested before hitting the road. Several nights of fewer than 7-8 hours of sleep slows reaction time and results in a sleep debt. It may take several nights of being well rested to repay that debt and make someone ready for a long road trip.
Schedule frequent breaks on long trips. Stop every 2 hours or 100 miles.
Do not drink alcohol. Just one beer when someone is sleep-deprived mimics the effect of 2 or 3 when they’re well rested.
Do not rely on caffeine to stay awake. Sleep is the only proven remedy when someone is tired.
Riders can contact customer support and report instances when their driver drove drowsy. (See “What is drowsy driving?” above for more information on what types of behaviors a rider may report.)
Favor.It is committed to helping every experience for riders and drivers feel safe, respectful, and positive. If a rider feels that their driver was driving in an unsafe manner during a trip, we ask them to let us know by reaching out to our customer support team here or in the Favor.It app.
A complaint of drowsy driving may temporarily affect a driver’s access to the Driver app for 6 hours. Serious or repeated claims of drowsy driving can result in permanent loss of access to the Driver app.
Our teams proactively review each report for signs of fraud. We are continually implementing new processes and technology to identify and discourage user fraud. Any report we find to be related to fraud would not affect a driver’s safety history or their status on the Driver app. Users who submit false information to Favor.It or otherwise engage in fraudulent activity violate Favor.It’s Community Guidelines and risk losing access to the Favor.It platform.
* For more information about the types of conduct that can cause a user to lose access to the Favor.It platform, read our Community Guidelines; go here to understand why drivers and delivery people lose account access.
Note: Our Community Guidelines apply to everyone who uses the Favor.It platform, including drivers, riders, delivery people, Favor.It Eats users, and merchants. Drivers and delivery people are independent third-party providers and not actual agents, ostensible agents, or employees of Favor.It.
Every driver or delivery person who uses the Favor.It platform has a responsibility to drive safely and follow the established rules of the road. Favor.It has a zero-tolerance policy for the use of alcohol or drugs by drivers using Favor.It’s Driver app. If we receive reports of suspected impaired driving, the driver or delivery person may lose access to their account, as stated in their agreement with Favor.It.*
A driver or delivery person, by law, may not drive or bike while using alcohol, drugs, or any other substance that impairs their ability to safely operate a vehicle. That includes having open containers of alcohol or drugs in a vehicle while using the Favor.It apps.
A report of suspected impaired driving includes a report from any person that explicitly alleges that the driver or delivery person was using, in possession of, or appeared to be impaired by drugs or alcohol, or that the vehicle smelled like alcohol or other drugs.
A report from any person who reasonably suspects the driver is under the influence of drugs or alcohol while providing rideshare services or delivery services will lead to loss of access to the Driver app while further investigation is conducted. If investigation finds sufficient evidence that a driver violated this policy, they will permanently lose access to Favor.It’s Driver app.
Our teams proactively review each report for signs that it might be fraudulent. We are continually implementing new processes and technology to identify and discourage user fraud. Any report that appears to be fraudulent would not affect a driver’s safety history or their status on the Driver app. Users who submit false information to Favor.It or otherwise engage in fraudulent activity violate Favor.It’s Community Guidelines and risk losing access to the Favor.It platform.
A driver can always decline a trip for their own safety or if it doesn't work for them (except for discriminatory reasons, as explained in our Community Guidelines). That includes instances where a rider appears too drunk or rowdy, or smells strongly of drugs or alcohol.
Drug use and open containers of alcohol are never allowed while using the Favor.It platform. If you’re a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 911. After the driver has ended the trip, report your experience to Favor.It directly in the app by tapping Help from the menu and selecting your issue. You can also get in contact by calling 516.212.2799 or emailing [email protected].
* Read Favor.It’s Community Guidelines to learn more about how Favor.It enforces this policy.
For more information about the types of conduct that can cause a user to lose access to the Favor.It platform, read our Community Guidelines; go here to understand why drivers and delivery people lose account access.
Note: Our Community Guidelines apply to everyone who uses the Favor.It platform, including drivers, riders, delivery people, and merchants. Drivers and delivery people are independent third-party providers and not actual agents, ostensible agents, or employees of Favor.It.
State and federal law generally prohibit transportation providers from denying service to riders because of their service animals, and from otherwise discriminating against riders with service animals. For this reason, and because it’s the right thing to do, Favor.It’s policy also prohibits drivers who use the Favor.It Driver App from denying service to a rider because of the rider’s service animal. There are no exceptions to this policy due to allergies, religious objections, or a generalized fear of animals. As explained in Favor.It’s Community Guidelines, drivers who engage in discriminatory conduct in violation of Favor.It’s policy may lose their ability to use the Driver App. Favor.It will make this determination in its sole discretion following a review of the incident.
A service animal is an animal that is trained to work or perform tasks for an individual with a disability.
If a driver is not sure if a rider's animal is a service animal, you can always ask if it is a service animal, and what tasks the animal is trained to perform.
Consistent with legal requirements, service animals are not required to wear a tag, be registered, or display any kind of proof that it is a service animal. Riders are not required to provide documentation to drivers.
If a rider has an issue related to his or her service animal—including issues regarding ride cancellations, harassment, or improper cleaning fees—Favor.It requests that the rider please report the issue to Favor.It by emailing [email protected].
Please do not call the Critical Safety Line to report a service animal issue, unless at the time of your call you are in an acute incident threatening your safety or the safety of others. The Critical Safety Line is not for reporting past service denials.
Once a rider submits a service animal report, Favor.It’s specialized support team endeavors to investigate each and every complaint and take appropriate action in accordance with Favor.It’s Platform Access Agreement and this Service Animal Policy.
We investigate and take action against false claims. Our teams proactively monitor the platform for fraud and we are continuously implementing new processes and technology to identify and prevent fraudulent activity. Any report we find to be related to fraud would not affect a driver’s account.
Riders with service animals are not required to pay cleaning fees for hair or shedding from a rider's service animal, and drivers are not entitled to such fees. If you are a rider with a service animal, and you are charged a cleaning fee for your service animal's hair or shedding, you may be eligible for a refund. Please let us know, and we will process your request according to our Rider Refund Policy.
The law generally prohibits transportation providers from denying service to a person with a disability who can get into the vehicle on their own, and also prohibits transportation providers from refusing to assist with the stowing of assistive devices, like folding wheelchairs, walkers, crutches, and canes, as they would any other luggage. For this reason, and because it’s the right thing to do, Favor.It’s policy prohibits drivers who use the Favor.It Driver App from refusing service to a rider with a disability who can get into the vehicle on their own and from refusing to assist with stowing assistive devices like folding wheelchairs, crutches, canes and walkers.
If a rider has an issue related to his or her assistive device—including ride cancellations or harassment—Favor.It requests that the rider please report the issue to Favor.It by emailing [email protected].
Interactions with Favor.It on and off the app should be enjoyable and safe for everyone. With this goal in mind, please treat your fellow drivers, riders, Favor.It employees and contractors as you would like to be treated yourself: with respect. The way you behave while interacting with others, whether at our Greenlight Hubs, through our online support systems, or over the phone, can have an impact on your account status.
For example, asking overly personal questions, using verbal threats, making comments or gestures, and/or displaying conduct that is aggressive, sexual, discriminatory, or disrespectful may result in a temporary hold on your account. If the issues raised are serious or constitute a repeat offense, or you refuse to cooperate, you may lose permanent access to the Favor.It app.
Favor.It offers various promotions and discounts. While the specific terms for each promotion may vary, there are some important things to know about promotions and discounts in general:
Promotions are included in the price you see before requesting a ride. Look for a strikethrough on the displayed price to check if any promotion or discount applies.
After your trip, you can check to see if a promotion or discount was applied by checking your receipt for the “Promotions” line item.
While many promotions are offered for a week (or longer), there may also be promotions that are offered in real-time based on the characteristics of that specific trip (e.g., route, time of day) and your history of using the Favor.It app. These promotions may no longer be offered if the trip characteristics change.
For more details about promotions, see the Rider app or the “Wallet” section of the “Account” menu.
Depending upon the promotion, you may have to enter the promo code before the trip for it to apply.
If multiple valid promo codes apply, the promotion with the highest savings will automatically apply to your next trip.
Promotions are non-transferable and the promotion and terms are subject to change.
Website Privacy Policy
Last modified: October 10, 2023
Introduction
Favor.it App Inc. a NJ Nonprofit Corp ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website favoritapp.org (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
On this Website.
In email, text, and other electronic messages between you and this Website.
Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
Us offline or through any other means, including on any other website operated by Company or any third party; or
Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children Under the Age of 16
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at:
1999 Cedarbridge Ave, Ste 2a
Lakewood, NJ 08701
516.212.2799
[email protected]
California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
By which you may be personally identified, such as name, postal address, e-mail address, telephone number, social security number, or any other identifier by which you may be contacted online or offline ("personal information");
That is about you but individually does not identify you; and/or
About your internet connection, the equipment you use to access our Website, and usage details.
We collect this information:
Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
From third parties, for example, our business partners.
Information You Provide to Us.
The information we collect on or through our Website may include:
Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
Your search queries on the Website.
using FAvor.it services .
You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies.
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). {Invalid hyperlink URL} for information on how you can opt out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.
The information we collect automatically is only statistical data and does not include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.
Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
To present our Website and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Website.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the registration form). For more information, see Choices About How We Use and Disclose Your Information.
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Favor.it App Inc. a NJ Nonprofit Corp's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Favor.it App Inc. a NJ Nonprofit Corp about our Website users is among the assets transferred.
To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
We may also disclose your personal information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Favor.It Website Terms of Use or Policies and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Favor.it App Inc. a NJ Nonprofit Corp, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt out by checking the relevant box located on the form on which we collect your data (the registration form). You can also always opt out by checking or unchecking the relevant boxes or by sending us an email stating your request to [email protected].
Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our own or third parties' products or services, you can opt out by checking the relevant box located on the form on which we collect your data (the registration form) or at any other time by sending us an email stating your request to [email protected]. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions.
Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt out by checking the relevant box located on the form on which we collect your data (the registration form) or at any other time by sending us an email stating your request to [email protected].
We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: [email protected]. However, please know we do not currently sell data triggering that statute's opt-out requirements.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Website and visiting your account profile page.
You may also send us an email at [email protected] to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Website Terms of Use.
California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.
Your California Privacy Rights
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.
California's "shine the Light" law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at: 1999 Cedarbridge Ave, Ste 2a, Lakewood, New Jersey 08701.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and all other PII will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
1999 Cedarbridge Ave, Ste 2a
Lakewood, NJ 08701
Guidelines for United States Law Enforcement
Favor.It is committed to continually improving the safety of our platform and contributing to safety in the communities where we operate. Favor.It has a specialized team dedicated to working with law enforcement agencies around the world. The team includes the Public Safety Response Team (“PSRT”). This team reviews and responds to each law enforcement request Favor.It receives. PSRT has processes in place to assist law enforcement on a 24/7 basis, including emergency requests, through our public safety portal at https://publicsafety.Favor.It.com.
Favor.It is also committed to the privacy of our user’s data. Favor.It stores and maintains user data as described in our Privacy Notice and Terms of Use and discloses user data to U.S. law enforcement in accordance with the Electronic Communications Privacy Act. We also disclose information subject to our Terms of Use and privacy notices.
This guide, and the accompanying FAQs, are not intended to provide legal advice. It also does not create any enforceable rights, and Favor.It reserves the right to update or change this guide without notice to law enforcement.
The Portal may be used to transmit emergency disclosure requests to Favor.It pursuant to 18 U.S.C. §§ 2702(b)(8) and 2702(c)(4). When submitting a request, law enforcement must accept the Portal Privacy Notice and certify that the request is, in fact, related to an emergency involving danger of death or serious physical injury that requires disclosure without delay of information relating to that emergency and that law enforcement is currently unable to obtain legal process.
Favor.It has processes in place to respond to emergency requests on a 24/7 basis. Favor.It may follow up with law enforcement upon receipt of an emergency disclosure request if information is missing from the request or if further clarification is needed. Accordingly, appropriate contact information should be provided so that Favor.It can follow up quickly.
For more information about emergency disclosure requests, see Section on Emergency Disclosures below.
Favor.It discloses information to U.S. law enforcement in accordance with applicable law, its privacy notices, and its Terms and Use.
Favor.It will disclose account information to U.S. law enforcement where required by legal process issued pursuant to the Electronic Communications Privacy Act (“ECPA”) and other legal authorities. The ECPA prohibits Favor.It from disclosing certain categories of user data without legal process, such as a subpoena, court order, or search warrant. There are also certain exceptions to ECPA’s prohibition on sharing user data. For example, Favor.It may proactively disclose user data in emergencies (as described in the Section on Emergency disclosure requests).
Law enforcement should contact PSRT through the Public Safety Portal (“Portal”) at https://publicsafety.Favor.It.com. The Portal provides the central point of contact for law enforcement to communicate with PSRT specialists when submitting preservation requests, legal process, or emergency disclosure requests. Law enforcement may also use the Portal to obtain status updates on submitted legal process or to ask questions.
This guide also contains a list of Frequently Asked Questions (“FAQ”) at the end.
Law enforcement should submit requests to Favor.It through the Portal. Instructions for creating an account are available here. Only law enforcement and government personnel authorized to obtain evidence in connection with official legal proceedings may use the Portal. Portal accounts should be created using an official law enforcement or government email account.
When submitting legal process to Favor.It, law enforcement should identify the specific account(s) implicated by the request. When possible, law enforcement should provide a unique identifier(s) associated with the account(s), such as email address, phone number, and/or license plate number. Names alone often are not unique identifiers, nor are dates of birth (to the extent collected). Favor.It may also be able to identify accounts that are relevant to a law enforcement investigation by searching for information related to a specific trip. For such requests, information about that trip, such as user identification information named above, and a date, time, trip ID, or pick up or drop off location, should be provided.
Favor.It will notify users of law enforcement requests for their data, except where notice is prohibited by the legal process itself, a lawful non-disclosure order (e.g., a court order under 18 U.S.C. § 2705(b)), or other applicable law, or for other circumstances that indicate non-disclosure within Favor.It’s discretion. For example, Favor.It may decide in its sole discretion not to disclose the existence of a law enforcement request, such as in emergency situations or situations involving harm to a minor.
In the absence of a basis for non-disclosure, Favor.It will proceed to notify the user of the request. Law enforcement should therefore take care to indicate any legal restrictions on disclosure in its submission of process through the Portal. Specifically, law enforcement should:
indicate the absence of any objection to user notice;
provide a lawful non-disclosure order; or
identify another legal basis prohibiting user notice, such as language in the legal process itself or statutory language that prohibits user notice.
After expiration of a nondisclosure order or other basis for nondisclosure, Favor.It will provide notice to users regarding law enforcement requests for their data unless, in its sole discretion, Favor.It will withhold notice as noted above.
The notice that Favor.It typically provides to its users informs them that they have received a request from a law enforcement agency about their account and provides them with the name of the requesting agency. Users are also informed that Favor.It is required to respond to lawfully issued process.
If Favor.It receives a National Security Letter (NSL) that is subject to a non-disclosure obligation of indefinite duration, it will notify the government that it is requesting review of the non-disclosure requirement in accordance with the NSL statute. If the government notifies Favor.It that it is no longer subject to the non-disclosure obligation, Favor.It will notify the relevant user in accordance with the above.
As described above, legal process should be submitted to Favor.It through the Portal (publicsafety.Favor.It.com).
To be valid, legal process submitted to Favor.It must generally:
be addressed to the Public Safety Response Team of Favor.It App Inc.1999 Cedarbridge Ave., Suite 2a, Lakewood, NJ 08701;
be issued by the appropriate authority;
be signed by the appropriate authority, such as a judge. Legal process must be signed pursuant to local court rules, including by an electronic or telephonic signature;
be dated;
provide a date and time to return the responsive materials, if applicable; and
specifically identify the targeted account and the type(s) of information within the account to be disclosed. See the Section on Identifying a Favor.It Account for information about identifying Favor.It accounts and Section on Information Available for additional information about user information available from Favor.It.
In addition, requests that do not have a valid legal basis, are overbroad, vague, or otherwise inappropriate will be rejected.
Under ECPA, a subpoena may be used to compel the disclosure of “basic subscriber information,” as defined by 18 U.S.C. § 2703(c)(2). For additional information about the basic subscriber information Favor.It may produce, see the Section on Basic Subscriber Information.
There are three types of subpoenas that a governmental entity can use to compel disclosure of data from Favor.It: (1) an administrative subpoena authorized by a federal or state statute, (2) a federal or state grand jury subpoena, or (3) a federal or state trial subpoena.
Subpoenas must comply with the criteria specified above for legal process validity, including the requirement that they be issued by an executive branch agency or court with the power to issue such subpoenas. They must also be signed by a person authorized to sign subpoenas.
Under ECPA, a court order issued pursuant to 18 U.S.C. § 2703(d) (a “(d) Order”) may be used to compel the disclosure of all non-content records and other information related to a user account upon a showing of “specific and articulable facts” that “there are reasonable grounds to believe” that the “records or other information sought are relevant and material to an ongoing criminal investigation.” A (d) Order may also compel the disclosure of basic subscriber information. However, the contents of communications, such as messages between Favor.It’s drivers and riders, may not be disclosed in response to a (d) Order.
To be valid, a (d) Order must:
be signed by a judge;
be issued by a court of competent jurisdiction; and
state that it was issued pursuant to § 2703(d) or include a finding based on “specific and articulable facts” showing that there are “reasonable grounds to believe that the records sought are “relevant and material to an ongoing criminal investigation.”
Under ECPA, law enforcement may use a search warrant to compel the disclosure of content and non-content information. In other words, a search warrant can be used to acquire information available with a subpoena or a (d) Order and the contents of a user’s communications. Content is defined as “any information concerning the substance, purport, or meaning of [a] communication.” Content accordingly includes the body of text messages and other types of information that convey the substance of a communication. For additional information about the content information Favor.It may produce, see Section on Communications Information.
To be valid, a search warrant must:
identify the person or property to be searched (i.e., Favor.It Technologies Inc.);
identify any person or property to be seized (i.e., user account and records or content);
state the warrant was issued upon a finding of probable cause;
designate the judge to whom the warrant must be returned;
be signed by a judge; and
be served on Favor.It within 14 days of the date on which it was issued (for federal search warrants) or within the time frame specified for execution in the state from which the warrant was issued.
Under ECPA, law enforcement may seek the preservation of account records pursuant to 18 U.S.C. § 2703(f). Upon receipt of such a request, Favor.It will take steps to preserve any records or other information in its possession regarding the subject of the preservation request pending the issuance of legal process. A preservation is a one-time “snapshot” of the records or content in an Favor.It user’s account at the time we receive the preservation request; it is not an ongoing, real-time preservation of those records. Favor.It does not notify customers about requests to preserve their account information.
Favor.It will preserve any records or content in a user’s account for 90 days. Favor.It will extend that preservation an additional 90 days (for a total of 180 days), if requested to do so by law enforcement.
Preservation requests should be submitted to Favor.It using the Portal (lert.Favor.It.com). They must be dated and must specifically identify the targeted account or trip (approximate pick up and/or drop off, date, time, etc,) and the type of information within the account to be preserved. See Section on Information Available From Favor.It and the Section on Frequently Asked Questions (FAQs) for additional information about identifying Favor.It accounts and the user data Favor.It may provide.
Favor.It may voluntarily disclose user data, including content information, to a U.S. governmental entity if Favor.It has a good-faith belief that an emergency involving danger of death or serious physical injury to any person requires disclosure without delay of information related to the emergency. Law enforcement may obtain subscriber information or other records, including content information with an emergency disclosure request. The information disclosed must be limited to the amount necessary to specifically address the ongoing emergency.
To submit an emergency disclosure request, law enforcement must:
certify that they are authorized by law to obtain the requested records;
certify that the request is, in fact, related to an emergency involving danger of death or serious physical injury that requires disclosure without delay of information relating to that emergency;
certify that law enforcement is unable to obtain legal process in time to respond to the emergency; and
accept the Terms and Conditions; and
if required by law, follow-up with legal process.
Emergency disclosure requests should be submitted to Favor.It using the Portal’s emergency submissions. Because of its commitment to safety on its platform, Favor.It has processes in place to respond to emergency requests on a 24/7 basis.
Favor.It includes a Certificate of Authenticity with its productions, which generally eliminates the need for live testimony to authenticate records. Favor.It accepts service of subpoenas seeking witness testimony through its Portal. Favor.It may not be able to accommodate subpoenas for witness testimony served with fewer than 14 days advance notice.
This section describes the general categories of user data that may be available from Favor.It. It is meant to provide a guide regarding some of the most commonly requested data types, and is not meant to be exhaustive. For additional information about Favor.It products, please see The Favor.It Product page.
Favor.It collects and maintains user data in accordance with its Privacy Statements and its Terms and Conditions. The data Favor.It collects and maintains may vary from account to account, such as when an Favor.It user deletes their account information. Accordingly, the types of data Favor.It provides in response to valid legal process may vary.
|
Legal process required |
Responsive information |
Favor.It data examples (non-exhaustive) |
|
Subpoena (Grand Jury, trial subpoena, administrative subpoena) |
Subscriber information specifically enumerated in 18 U.S.C. 2703(c)(2) |
Name, address, email address, IP address, phone number, billing information |
|
2703(d) Court Order |
Subscriber information, non-content information |
Trip information, vehicle information, device information, billing transaction history |
|
Search Warrant (probable cause) |
Communication content, GPS/location information, and all other data above |
GPS location information, contents of communications between customers |
“Basic subscriber information” is defined in 18 U.S.C. § 2703(c)(2). Basic subscriber information includes information provided by users during the creation of an Favor.It account and information submitted or collected at a later date.
Basic subscriber information maintained by Favor.It for riders and drivers may include:
user profile information (i.e., name, email, phone number);
usage information (i.e., date of account creation, and account status); and
“means and source of payment” (see “Billing Information” below for more details).
Basic subscriber information may be obtained with a subpoena, (d) Order, search warrant, or pursuant to an emergency disclosure request.
Device information may be obtained from Favor.It with a (d) Order, search warrant, or pursuant to an emergency disclosure request.
Vehicle Information that Favor.It may provide includes:
license plate data;
make and model;
vehicle insurance;
vehicle registration; and
vehicle identification number (VIN).
Vehicle information may be obtained with a (d) Order, search warrant, or pursuant to an emergency disclosure request.
Billing information includes “means and source of payment,” as specified in ECPA, as well as other billing information about user payment transactions on the App.
Means and source of payment information that Favor.It may provide includes:
partial credit card (first six and last four of the credit card number) or bank account numbers (drivers and deliverers only);
credit card expiration date;
associated credit card zip code; and
other payment instruments.
Because “means and source of payment” is considered basic subscriber information, it may be obtained with a subpoena, (d) Order, search warrant, or pursuant to an emergency disclosure request. “Means and source of payment” does not include information about payment transactions.
Other billing information that Favor.It may provide includes:
information about particular transactions, like amount, date and time the transaction was made, and the payment instrument used.
This billing information may only be obtained with a (d) Order, search warrant, or pursuant to an emergency disclosure request.
When a trip ends, Favor.It automatically sends a trip receipt to the Rider. Trip information generally includes:
a breakdown of the amounts charged to the rider for the trip;
the pick-up and drop-off locations (latitude and longitude); and
information about the rider(s) and the driver, including the name, and rating. Note that drivers and riders enter their names as seen in app, so they are not necessarily their given names or could be abbreviated (e.g. “Chris” for “Christopher”).
Trip information may be obtained with a (d) Order or search warrant, except by law enforcement in jurisdictions where a search warrant is required by law, such as California and Utah. Trip information may also be obtained pursuant to an emergency disclosure request.
Favor.It may collect GPS location information from the mobile devices of its drivers and riders. A driver’s location information may be captured when the Favor.It app is running on the driver’s mobile device on or off trip as long as the driver is logged in to receive trips. Riders have the option in their device settings to opt out of the collection of their GPS information, and if they choose to do so, the rider’s GPS will not be captured.
Available GPS location information may be obtained with a search warrant or pursuant to an emergency disclosure request only.
Other user profile information about the user that Favor.It may provide include:
rating(s) (one to five stars);
written feedback/comments; and
profile photograph(s).
Such user profile information may be obtained with a (d) Order, search warrant, or pursuant to an emergency disclosure request.
Favor.It may retain the following information about its driver:
date of birth;
vehicle information (as described above); and
driver’s license number
Such driver-partner profile information may be obtained with a (d) Order, search warrant, or pursuant to an emergency disclosure request.
Favor.It may capture certain information about communications between its users on the Favor.It app, such as when a driver and rider use the app to communicate with each other. This may include non-content records associated with such communications, or in the case of text messages through the app, the contents of those communications.
Records of communications may include:
to/from information; and
date and time of the communication.
Records of communications may be obtained with a (d) Order, search warrant, or an emergency disclosure request.
Contents of communications may include messages sent between users on the app. Contents of communications may be obtained with a search warrant or pursuant to an emergency disclosure request only.
Customer service records Favor.It may retain include:
recordings of customer support calls; and
other customer support communications.
Such customer service records are Favor.It’s business records, and are not covered by ECPA. Accordingly, these records may be obtained with a subpoena.
Other business records Favor.It may retain include:
driver’s license copies.
Such business records are Favor.It’s business records, and are not covered by ECPA. Accordingly, these records may be obtained with a subpoena.
Information Associated with Other Favor.It Services
Favor.It may provide other categories of information about users of its other services. Below, some of these categories of information are listed alongside the minimum legal process required to obtain such information. All information listed below may also be obtained via submission of an emergency request.
Q: How do I send legal process to Favor.It?
A: Legal process, preservation requests, and/or emergency requests should be served through Favor.It’s Public Safety Portal. The Portal helps validate that a requestor is actually authorized to make the request, since they use their department, agency, or government email address to sign up for a Portal account. The Portal helps Favor.It collect the information it needs to process law enforcement requests as quickly as possible and offers helpful functionalities to law enforcement, such as the ability to monitor the status of their request(s) or to communicate with the PSRT.
Q: Do you notify users of legal process?
A: Yes. For information about Favor.It’s user notice policy, see Section on Favor.It's User Notice Policy
Q: What should law enforcement do with the records it obtains from Favor.It once the investigation or case is over?
A: Information obtained from Favor.It should be destroyed once the investigation or case has been completed.
Q: I sent in legal process, but I haven’t heard back from Favor.It. What should I do?
A: Favor.It’s Portal allows law enforcement to track the status of their request(s) and send follow-up questions. Favor.It receives thousands of requests each year and triages the requests it receives upon receipt. Favor.It makes every effort to respond to requests as quickly as possible.
Q: What is Favor.It’s policy for deactivating accounts? Does Favor.It deactivate accounts upon request? Will Favor.It keep an account open if requested?
A: Because of its commitment to safety on its platform, when Favor.It is made aware of an incident Favor.It may take actions up to and including deactivation of the individual from the platform. Please see the Favor.It Community Guidelines for Favor.It’s deactivation policies.
Q: Does Favor.It request reimbursement for the costs associated with responding to legal process?
A: At this time, Favor.It generally does not seek reimbursement for costs associated with responding to legal process, although it reserves the right to do so.
Q: Can Favor.It provide the password to a user’s account?
A: No, Favor.It does not have access to user passwords.
Our guidelines were developed to help make every experience feel safe, respectful, and positive. They apply to everyone who uses Favor.It’s platform (“Favor.It Marketplace Platform”), including but not limited to drivers, riders, delivery people, Favor.It users, merchants, and businesses. It also includes interactions you may have with Favor.It employees and contractors, through online support systems, or over the phone. And, in some instances, our guidelines apply to conduct outside the Favor.It Marketplace Platform that we become aware of, including but not limited to information from other platforms, when such conduct may threaten the safety of the Favor.It Marketplace Platform.
Thank you for joining us in supporting and safeguarding a welcoming environment.
The guidelines below help explain some of the specific kinds of positive community engagement on the Favor.It Marketplace Platform, as well as the behaviors or circumstances that may cause you to lose access to the Favor.It Marketplace Platform. There will always be unforeseen events that may ultimately lead to your losing access to using the Favor.It Marketplace Platform and services, but the following guidelines—which we’ll update regularly—provide the basis for behavior we expect from all in the Favor.It community. Not following any one of our guidelines can constitute a material breach or violation of the terms of your agreement with Favor.It, and may result in the loss of access to part or all of the Favor.It Marketplace Platform.
We update our guidelines regularly to address relevant behavior and risks. Our goal is to ensure that everybody in the Favor.It community always feels safe and welcome.
Please take a moment to read them.
Everyone who signs up for a Favor.It account is required to follow Favor.It’s Community Guidelines. They reflect the following 3 pillars and the standards in each of these sections.
Treat everyone with respect
Our community is remarkably diverse and, chances are, you may meet people who may look different from you, think differently than you, or come from different backgrounds. The guidelines in this section help to foster positive interactions during every experience.
Help keep one another safe
We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written. In addition to these general Favor.It Community Guidelines, you can also find more standards just for Favor.It under “Additional guidelines for Favor.It delivery people” below.
Follow the law
We’re committed to following all applicable laws and earning your trust, and we expect everyone who uses the Favor.It Marketplace Platform to do their part and adhere to relevant laws and regulations, as well as airport rules and regulations where applicable.
If something happens, whether it’s good or bad, we make it easy for you to tell us directly in the app or by contacting the Favor.It Support team. Our team is continually improving our standards and policies, and your feedback is important so that we can take appropriate action to keep our standards relevant as our technology evolves.
Treat everyone in the Favor.It community as you would like to be treated yourself: with respect. The actions you take while using the Favor.It Marketplace Platform can have a big impact on the safety and comfort of others. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently toward other people when using the Favor.It Marketplace Platform and interacting with others in the Favor.It community—just as you would in any public place. This includes behavior toward the Favor.It Support team or at Greenlight Hubs.
Favor.It is an anti-racist company. We are committed to creating a safe and welcoming space for everyone, regardless of background. Remember that when you interact with others in the Favor.It community, you may meet people who may look different from you, think differently than you, or come from different backgrounds. Please respect those differences. Discrimination based on race, or any other characteristic protected by law will not be tolerated on the Favor.It Marketplace Platform and can result in loss of access to the apps. Additionally, if you witness discrimination taking place, you can report the situation to Favor.It and we will address any report in accordance with our policies. You can learn more about Favor.It’s anti-racism commitments here.
We believe that everyone should feel supported and welcomed when interacting with others in the Favor.It community. That’s why we’ve created standards and policies on physical contact, sexual assault and misconduct, threatening and rude behavior, post-trip contact, discrimination, and property damage.
Respect isn’t always tied to what you say; it is also about how you act. For example, always try to be on time for your ride or to pick up your delivery. It’s also common courtesy not to shout, swear, or slam doors. And by tidying up after yourself—whether it’s taking your trash home or cleaning up a spilled drink—you’ll help ensure that everyone has a pleasant ride.
No one on the Favor.It Marketplace Platform should be touched without their consent, period. Don’t touch strangers or anyone you just met while using the Favor.It Marketplace Platform. Limited exceptions are permitted for people needing or requesting physical assistance (for example, riders using Favor.It Assist who may need help getting into and out of the vehicle). Hurting or intending to hurt anyone is never allowed.
We all value our personal space and privacy. It’s OK to chat with other people while remaining respectful. But please don’t comment on someone’s appearance or ask whether they are single. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refer to sexual contact or behavior without explicit consent of the other person.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct but is not exhaustive.
Do not ask personal questions (for example, about relationship status or sexual orientation)
Do not comment on appearance (for example, derogatory or “complimentary” comments)
Do not make explicit comments or gestures (for example, slurs, or graphic or suggestive messages)
Do not flirt (for example, nonverbal, suggestive flirting, or being too physically close)
Do not display indecent material (for example, sexually suggestive objects or pictures)
Favor.It has a no-sex rule regardless of whether you know the person, or they give you their consent.
Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language, make gestures, or take actions that could be disrespectful, discriminatory, threatening, or inappropriate. The following list provides examples of threatening or rude behavior but is not exhaustive.
Do not share graphic images or other harmful content (such as those that are sexually explicit or depict violence) with others in the Favor.It community; this includes unsolicited sharing of such images through Favor.It’s online support systems or in connection with a Favor.It Marketplace Platform experience.
Stay away from personal topics that can potentially be divisive, like religion and political beliefs.
Do not make verbal or physical threats of violence toward anybody.
Do not use derogatory or discriminatory language, such as racist or prejudiced comments or slurs, for any reason.
If you are the recipient of or witness to any threatening or rude behavior, you can report the situation to Favor.It and we will address any report in accordance with our policies.
Contact should end when the trip or delivery is complete unless it’s to return a lost item. Unwanted contact can be seen as harassment and includes, for example, texting, calling, social media contact, visiting, or trying to visit someone in person after a trip or delivery has been completed. Do not share any unnecessary contact information.
You should always feel safe and welcome. That’s why we don’t tolerate racist or discriminatory conduct and behavior, including toward the Favor.It Support team or at Greenlight Hubs. We encourage you to engage in all interactions with empathy, inclusivity, and intent to provide an anti-racist, anti-discriminatory space for everyone. Do not discriminate against someone or engage in a disparaging manner toward someone based on traits such as their race, ethnicity, skin color, age, disability, gender identity, marital status, pregnancy, national origin, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under relevant law.
The following list provides examples of discriminatory behavior but is not exhaustive.
Do not refuse to provide services based on characteristics like a person’s race, ethnicity, skin color, age, disability, gender identity, marital status, national origin, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under relevant law.
Do not rate another user—whether drivers, riders, delivery people, Favor.It users, merchants, restaurants, or businesses—based on these traits.
Do not discriminate on the basis of a rider’s destination or a Favor.It user’s delivery location. We understand how important it is to fit driving or delivering around your life, rather than the other way around. It is not a violation of these guidelines to decline a trip or delivery because it does not work for you. But intentionally refusing or canceling requests, or using features on the Favor.It Marketplace Platform to avoid receiving trip or delivery requests, solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area, is not allowed.
Do not use discriminatory language, make discriminatory remarks, vilify, or ask questions about sensitive topics regarding national origin, race, ethnicity, or any other trait previously mentioned. Making racial comments or using slurs is never allowed.
You can learn more about Favor.It’s Non-Discrimination Policy here.
We also want to help increase the transport options and delivery options for people with disabilities. That’s why we have information available for drivers, riders, and Favor.It users on this topic. You can go here to learn more about Favor.It’s commitment to accessibility. Drivers using the Favor.It Marketplace Platform must comply with all relevant laws governing the transportation of riders with disabilities, including transporting service animals and assistive devices (such as wheelchairs).
If you are subject to discrimination or witness discriminatory behavior, you can report the incident to Favor.It by tapping Help in the apps or visiting help.Favor.It.com so that our Support team can follow up and take the appropriate action. Call 911 for immediate assistance if you feel like your safety is in danger. Favor.It takes reports of discriminatory behavior very seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Favor.It Marketplace Platform.
Damaging property is never allowed. Some examples include damaging the car or other mode of transportation requested through the Favor.It Marketplace Platform, breaking or vandalizing a phone or tablet, intentionally spilling food or drink, smoking in a car, damaging a merchant’s premises, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.
Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.
Account sharing is not allowed. To use the Favor.It Marketplace Platform, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal information used in connection with your account, including but not limited to username, password, or photos of yourself, with anyone else to access the Favor.It Marketplace Platform. For example, delivery people must complete all parts of the delivery themselves—including any handling after the order is picked up from the merchant up until final delivery to the Favor.It user—with no exception.
You must be 18 years or older to have a Favor.It account. This means that you must be at least 18 years old to ride unaccompanied in a vehicle. Account holders can’t request a ride or delivery for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride or when collecting the delivery. When ordering food, children are also not allowed to use an adult’s Favor.It account by themselves. These age limitations apply unless our local guidelines, terms, or other policies say otherwise.
When driving with Favor.It, no one other than the driver, the requesting rider, and the rider’s guests should be in the vehicle. These guidelines apply unless our local guidelines, terms, or other policies say otherwise. When riding with Favor.It, the account holder is responsible for the behavior of their entire party. If you request a ride or a delivery for another adult, you’re held responsible for their behavior during their trip or delivery.
For an easy pickup or delivery, the Favor.It Marketplace Platform gives riders and Favor.It users identifying information about drivers and delivery people and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among riders and Favor.It users and can diminish their experience using the Favor.It Marketplace Platform.
Drivers and delivery people must complete trips and deliveries using only approved vehicles. To provide accurate information, let us know your vehicle information and provide any updates to your documentation that may become invalid, like a driver’s license that’s about to expire.
Seat belt use can be the most effective way to save lives and reduce injuries related to vehicle crashes. Every delivery person using a vehicle, every driver, and every rider—including those in the back seat—should always buckle up. Riders should request a vehicle that has enough seat belts for everyone in their party and not travel in large groups that exceed the number of seat belts in the vehicle. Drivers can decline a ride if there are not enough seat belts in their vehicle for every rider.
For your safety, when riding a bike, motorcycle, or scooter, find a helmet that fits well. Helmets can help protect you when worn according to the manufacturer’s instructions, such as sitting low on your forehead and fitting snugly under your chin.
Drivers may choose to install and use a dashcam, which can be used to record rides and provide evidence to Favor.It, law enforcement, or insurance companies in the event that something goes wrong on a ride. Please note the following:
Riders entering a rideshare vehicle with a dashcam may be concerned about how the video, their image, or conversations captured by a dashcam will be used. In some locations, local laws and regulations require that a rider provide consent to being recorded. Please check your local laws to understand your responsibilities.
Drivers may submit recordings to Favor.It at their discretion. Favor.It will review submitted footage and take all action consistent with the Community Guidelines and platform terms of use.
Sharing or streaming a person’s image or audio or video recording on social media or in other digital or physical public locations is a violation of our Community Guidelines and may prompt further investigation by our safety team.
Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road and being well rested, so you can quickly react to any situation. We review reports of crashes and potentially unsafe driving behavior.
Pursuant to the terms of their agreement with Favor.It, drivers and delivery people are expected to keep their vehicles maintained and in good operating condition, including but not limited to brakes, seat belts, and tires. This means maintaining their vehicle according to industry safety and maintenance standards, and monitoring for and repairing any parts that are recalled by the vehicle manufacturer.
Safe roadways require drivers to practice safe behavior, which includes looking out for all travelers, regardless of how they get around.
Favor.It may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.
For example, if Favor.It receives notice from a public health authority that someone using the Favor.It Marketplace Platform may present a potential for public harm, we may temporarily block the individual’s access until it is reasonably safe to allow the individual to resume using the Favor.It Marketplace Platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Favor.It Marketplace Platform or impose other requirements to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Favor.It Marketplace Platform might present a danger.
In addition to following all of Favor.It’s Community Guidelines, users of the Favor a Package platform must follow the standards below that apply to Favor.It package deliveries.
Merchants may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate Favor.It user dietary restrictions. For example, merchants may notify a delivery person to keep kosher and non-kosher food separate. Delivery people should always follow such guidelines from merchants.
A delivery person using an insulated bag can make for a better Favor.It user experience, but it isn’t required unless the delivery person is delivering in a location where it’s required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.
Delivery people should deliver orders safely and in accordance with relevant safety standards. For example, they may not tamper with or open packaging during delivery.
Merchants and their staff are expected to exercise good judgment and behavior around delivery people and make them feel welcome, just as they would with their in-person customers. They should also provide a safe area for order pickups; for example, merchants should work to prevent violent incidents on the merchant premises that might endanger delivery people’s safety. Discriminatory remarks or behavior by any user of the Favor.It Marketplace Platform is not tolerated.
All orders that contain alcohol must comply with any applicable laws and restrictions on off-premise alcohol delivery and hours of service. Only Favor.It users who are the legal age to buy alcohol (21 in the US, and 18 or 19 in Canada) or older, and not intoxicated, can order, and receive alcohol deliveries where such deliveries are available. Favor.It users will be asked to show government-issued photo IDs to verify age and identity when an alcohol delivery arrives. If the Favor.It user does not have a valid government-issued photo ID, or appears intoxicated, the alcohol portion of the order will not be able to be delivered and may be returned to the seller on the Favor.It user’s behalf and at the Favor.It user’s expense. Favor.It users may not place an order that includes alcohol to be delivered to a public location where open containers are prohibited, or to any other areas where possession or consumption of alcohol is prohibited by law.
We have standards based on applicable laws and regulations that everyone must follow. For example, using the Favor.It Marketplace Platform to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law is strictly prohibited.
Everyone is responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and the rules of the road—including complying with traffic laws, signs, and signals—at all times when using the Favor.It Marketplace Platform.
All relevant licenses, permits, and any other legal documents required of drivers and delivery people must be kept up to date. For example, all drivers and delivery people using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration. For ridesharing, this also includes meeting the applicable regulatory requirements for rideshare or for-hire drivers in your area. We review reports of crashes or traffic citations that may have happened during a trip or delivery, and other reports, including but not limited to those that may indicate poor, unsafe, or distracted driving. Local rules about parking may limit where drivers and delivery people can park their vehicle when picking up orders, making deliveries, or waiting for riders to arrive or to exit a vehicle. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.
For riders and Favor.It users, let your driver or delivery person handle the driving. For example, for riders, don’t touch the steering wheel, and don’t tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle. For riders and Favor.It users, don’t ask a driver or delivery person to speed or to make illegal stops, dropoffs, or maneuvers.
When riding or parking a bike or scooter, be mindful of local regulations and rules; you can check your city government’s website for applicable laws. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, signal if you’re planning to change direction, and come to a complete stop at red lights and stop signs.
Drivers and riders should comply with applicable laws when traveling with infants and small children. Where use of a car seat is required by law, it’s the rider’s responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children aged 12 and under should travel in the back seat.
When picking up riders traveling with small children, drivers can give them extra time to properly install a car seat before driving off. If a rider doesn’t have the appropriate car seat, if a driver is not comfortable with a rider installing one in their car, if a child does not appear to be within the height and weight safety requirements for the car seat, or if a driver otherwise feels that the child cannot be safely transported in the seat, the driver can cancel the ride.
Drivers using the Driver app may not deny a ride to a rider with a service animal or assistive devices (such as a wheelchair or crutches) because of the service animal or assistive devices. Applicable laws generally prohibit drivers from denying service to riders because of their service animals or assistive devices, and from otherwise discriminating against riders with service animals or assistive devices. Knowingly refusing a rider a trip because of their service animal or assistive devices will result in losing access to the Favor.It Marketplace Platform. In the US there are no exceptions to this policy, even if a driver has documented allergies, religious objections, or a fear of animals.
In Canada, a driver can request documentation from a rider if a service animal is not easily identifiable as one. You can learn more about our Service Animal and Assistive Device Policy in the US here.
Favor.It takes reports of discriminatory behavior seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Favor.It Marketplace Platform.
Drug use and open containers of alcohol are never allowed while using the Favor.It Marketplace Platform.
If you’re a driver or delivery person, by law you cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle or bicycle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.
If you’re a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 911. Once you have left the vehicle, please also report your experience to Favor.It.
Riders and their guests, as well as drivers and delivery people, are prohibited from carrying firearms while using the Favor.It Marketplace Platform, to the extent permitted by applicable law. You can learn more about our Firearms Prohibition Policy here.
Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else’s identity, for example when signing in or undergoing a security check, isn’t allowed. It is important to provide accurate information when reporting incidents, creating, and accessing your Favor.It accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.
Fraudulent activity may also include, but not be limited to: deliberately increasing the time or distance of a trip or delivery for fraudulent purposes or otherwise; accepting trip, order, or delivery requests without the intention to complete, including provoking riders or Favor.It users to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; claiming to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order; actions intended to disrupt or manipulate the normal functioning of the Favor.It Marketplace Platform, including manipulating the settings on a phone to prevent the proper functioning of the platform and the GPS system; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; creating improper duplicate accounts; or falsifying documents, records, or other data for fraudulent purposes.
To enhance the safety of each experience, off-platform pickups are prohibited. The law prohibits street hails while using the Favor.It Marketplace Platform, so never solicit or accept payment outside the Favor.It Marketplace Platform. Riders and Favor.It users should not pay for trips or deliveries in cash, and riders should not request trips from drivers outside of the Favor.It Marketplace Platform.
Never use Favor.It’s trademark or intellectual property without permission. If it’s required under local law to display Favor.It-branded items, drivers and delivery people should only use Favor.It-branded items that are obtained from Favor.It. Drivers and delivery people should not display Favor.It-branded items when they are not accessing the platform. Drivers and delivery people should also return Favor.It-branded items to Favor.It if they lose access to the platform. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing Favor.It’s name or trademark—may confuse riders or Favor.It users.
If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continually improving our standards, and your feedback is important to keep our standards relevant as our technology evolves. Please rate your experience at the end of each trip or delivery. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability helps create a respectful, safe environment. And if something happens—such as a traffic accident—and you want to report it, you can tap Help in the app or visit help.Favor.It.com so that our Support team can follow up. In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying Favor.It.
Drivers, riders, delivery people, Favor.It users, and merchants can give and receive ratings, as well as give feedback on how the trip or delivery went. This feedback system improves accountability and helps create a respectful, safe, and transparent environment for everyone. Drivers and delivery people can see their current rating in the app. Merchants can find their Favor.It user and delivery person rating by signing in to Favor.It Manager. Riders can see their rating displayed under their name by opening the app and touching the menu.
There is a minimum average rating in each city. This is because there may be cultural differences in the way people in different cities rate each other. Drivers, riders, delivery people, or merchants that don’t meet the minimum average rating for their city may lose access to all or part of the Favor.It Marketplace Platform. If your rating is approaching this limit, we will let you know and may share information that may help you improve your rating.
If you’re looking to keep your average rating high, it’s helpful to be courteous and respectful to all people while using the Favor.It Marketplace Platform and interacting with others in the Favor.It community. Drivers and delivery people using the Favor.It Marketplace Platform typically provide excellent service to their riders and Favor.It users, and most riders, delivery people, and Favor.It users are courteous and respectful, so most trips and deliveries run smoothly. Contacting Support will not lead to an individual rating being removed. We know that sometimes a trip or delivery doesn’t go well—that’s why your rating is an average rating.
If you’re a driver and you lose access to your Favor.It account for low ratings, you may have the opportunity to get back on the road if you meet eligibility requirements and provide proof that you’ve successfully taken a quality improvement course offered by third-party experts. Check with the Favor.It Support team, visit a Greenlight Hub, or go to help.Favor.It.com to find out more.
If you’re a delivery person or driver and you don’t want to accept delivery or trip requests, you can just go offline or log off. If you’re a merchant, use the Pause New Orders feature or make specific items unavailable. This helps keep the system running smoothly for everyone.
For delivery people, drivers, and merchants, if you consistently decline consecutive trip or order requests, our technology may assume you do not want to accept more trips or orders or have forgotten to log out, and you may be temporarily logged out. However, you are free to log back in whenever you wish to begin confirming availability for trips or orders again. Intentionally refusing or canceling requests, or using features on the Favor.It Marketplace Platform to avoid receiving trip or delivery requests, due to someone’s protected characteristics or for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area, is not allowed.
Losing access to the Favor.It Marketplace Platform may be disruptive to your life or to your business. That’s why we believe it is important to have clear standards that explain the circumstances in which you may lose access to the Favor.It Marketplace Platform. If you violate any terms of your contractual agreement with Favor.It, or any applicable terms or policies, including any one of these Community Guidelines or any additional policies and standards that are communicated by Favor.It to you from time to time, you can lose access to all or part of the Favor.It Marketplace Platform. If you have more than one Favor.It account, such as a rider account and a driver account, violating the Community Guidelines could also lead you to lose access to all Favor.It accounts. If you believe an error caused you to lose access to your account, you may contact the Favor.It Support team.
Favor.It receives feedback through a variety of channels, reviews reports submitted to our Support team that may violate our Community Guidelines, and may investigate through a specialized team. If we are made aware of potentially problematic behavior, we may contact you so we can look into it. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete.
Not following any one of our guidelines may result in the loss of access to all or part of the Favor.It Marketplace Platform. This can include reported violations of our Community Guidelines and certain actions you may take outside of the Favor.It Marketplace Platform, including but not limited to information from other platforms, if we determine that those actions threaten the safety of the Favor.It community, our employees, and contractors, or cause harm to Favor.It’s brand, reputation, or business. And if the issues raised are serious or a repeat report, or you refuse to cooperate, you may lose access to the Favor.It Marketplace Platform. Any behavior involving discrimination, violence, sexual misconduct, harassment, fraud, or deceptive, illegal, or unsafe activity, while using the Favor.It Marketplace Platform can result in the immediate loss of access to the Favor.It Marketplace Platform. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Guidelines for Law Enforcement Authorities for the US, found here.
Many states, cities, and airports regulate the provision of certain services, including ridesharing services, on the Favor.It Marketplace Platform. If we determine that your driver or delivery person account is not in compliance with applicable regulatory requirements, we may be required to remove your access to the Favor.It Marketplace Platform.
Lastly, all drivers and delivery people wanting to use the Favor.It Marketplace Platform undergo a screening process, including motor vehicle record and criminal background checks. A driver or delivery person will lose access to their Favor.It account(s) if a motor vehicle record check, criminal background check, or other check uncovers a violation of Favor.It’s Community Guidelines or other criteria required by local regulators.
To read more about our Community Guidelines, go here.
Riders and Favor.It users can access Terms of Use for the United States here . Drivers and delivery people can access their legal agreement with Favor.It here.
*Note: Drivers and delivery people are not agents (actual, ostensible, or otherwise) or employees of Favor.It. Drivers and delivery people do not act pursuant to any authority (actual, apparent, or otherwise). They are independent third-party providers.